Refund policy

Return policy

Last Updated: [DATE]

At [AS SILKCAPS], customer satisfaction is extremely important to us. We aim to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility Criteria

To be eligible for a return, the item must:

  • Be returned within [X DAYS] of delivery
  • Be unused, unopened, and in its original condition
  • Include original packaging, tags, and accessories (if applicable)
  • Not show signs of damage, misuse, or tampering

We reserve the right to reject returns that do not meet our eligibility conditions.

2. Return Timeframe

Customers must request a return within [1st day] from the date of delivery.

Return requests submitted after this period may not be accepted.

To initiate a return, please contact us at:
Email: [EMAIL ADDRESS]

Please include:

  • Order number
  • Product details
  • Reason for return
  • Photos (if the item is damaged or defective)

3. Non-Returnable Items

For hygiene, safety, and quality reasons, certain products may not be eligible for return, including:

  • Opened or used products
  • Damaged products caused by customer misuse
  • Personalized or custom-made items
  • Gift cards or promotional items
  • Items marked as “Non-Returnable”
  • Health, wellness, or personal care products once opened

4. Return Shipping Costs

→ [AS SILKCAPS] may cover the return shipping cost.

If the return is due to:

  • Change of mind
  • Incorrect order placed by customer
  • Preference issues

→ The customer may be responsible for return shipping charges.

Shipping fees paid during checkout are generally non-refundable unless the return is due to our error.

5. Cancellation Policy

Orders may only be canceled before they are shipped.

Once an order has been dispatched, cancellation requests may no longer be possible.

To request cancellation, contact:
Email: [EMAIL ADDRESS]

 

6. Contact Information

Business Name: [AS SILKCAPS]
Email: [assilkcaps@gmail.com]
Phone: [

Thank you for shopping with [AS SILKCAPS]. Your trust and satisfaction mean a lot to us.